Policies

Shipping
If all items are in stock, your order will usually ship within 1 business day. Orders for customized products and out of stock items will usually ship within 3 to 7 business days. Items that are out of stock from our suppliers may be back-ordered. You will only be charged for shipped items. Ag-DirectUSA.com is not responsible for products lost or stolen during transit. Contact the shipping carrier for these claims.
Ordering
All regular orders can be placed online, 24 hours a day, 7 days a week. You will receive an email confirmation for your order. Please be aware that the confirmation email you are supposed to receive may be interpreted as SPAM by your email program or email provider. If you do not receive an email confirmation, please check the “junk” mail box. If you still cannot find a copy of your order, you may contact us at sales@Ag-DirectUSA.com and request that a copy of your order be sent to you. Doing this should allow you to receive the order confirmation without triggering your anti-spam filters for your email or provider. Orders place on Fridays or Saturdays will not be processed until the next business day. For OEM, Distributor, or volume pricing, please email us at sales@Ag-DirectUSA.com.
Payment
Payment terms for online orders are by credit card, processed through Authorize.net, or you may also choose to pay by PayPal.  Payment for Dealer, OEM, Distributor, or volume customers may also be done by account (upon credit approval). Please register on the Dealer page or call 1-800-603-2967 for details.
Return Policy
Ag-DirectUSA.com offers a 30-day satisfaction guarantee. Customers desiring to return merchandise must do so within 30 days of purchase for in-house credit.  Items must be in orignal package and unused. A 15% re-stocking fee may apply. A Return of Material Authorization is required on all returns. Please email us at custservice@Ag-DirectUSA.com to receive authorization. Ag-DirectUSA.com is responsible for defective merchandise. If a product is defective, we will exchange the product, or, if we are unable to offer an exchange, we will refund your money.
Sales Tax
Currently, sales tax will apply to all orders shipping within the state of Indiana. No sales tax on Indiana orders will be charged if we have a current resale tax certificate on file for your farm or business. You may fax a copy of your tax exempt certificate to 260-375-3800.
Pricing
All prices are subject to change without notice.
Privacy Policy
Ag-DirectUSA respects the privacy of our customers and visitors to our site. The information we collect is needed to process your order. If we have trouble processing your order, the contact information you provide is used to get in touch with you. From time to time we may send you emails about new products and services, or offers that we believe will interest you. Though we hope you will find this information useful, if you do not wish to receive such emails, please indicate that when you place your order. You may always decide to opt out of our email list.
 
The information we collect from our visitors is stored in a secured database we control. Physical access to the servers on which we store visitor information is restricted. We use your credit card information only to bill you for the products and services you order from us. We will not share, sell, rent, or otherwise distribute your personal information.